1. To view all messages, simply click “View Messages” on the home page, or click on the “Messages” icon across the bottom of the screen

2. Here you will see all inbound and outbound messages from the platform. From there, you can click on an individual message to bring up the message history between yourself and that customer.

3. From here, you can view the message history with that customer and send a direct SMS message to them. 

Did this answer your question?